Privacy & Data Protection Policy
Who are we
What information we hold about you
The information we hold about you consists of the details you provided to us on registration or when you contacted us.
When you visit our website, we may collect and store information about how you visited the site and which areas and pages of the site you visited.
Your contact details and details of the emails and other electronic communications you receive from us are also stored, including whether that communication has been opened and if you have clicked on any links within that communication.
We want to make sure that our communications are useful for you and always give you an option to opt out of such communications.
Why we collect this information and how we use it
Any personal details that you supply to us via this website such as your contact details will be stored and held by us on databases and a dedicated server, for the purpose of:
A cookie is a text only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies cannot be used by themselves to identify you and are not computer programmes, and can’t cause any damage to your computer.
Persistent Cookies are created and stored on your computer’s hard drive for a period of time to identify it to the site tracking tool. The cookie does not collect any personal information. The cookie we issue contains the following information:
Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave our site. Session Cookies allow you to carry information across pages of our site and avoid having to re-enter information into calculators, tools, illustrations and demonstrations.
The site operates an ‘implied consent’ policy which means that we assume you are happy with this usage.
Use of Web Beacons
Web beacons (sometimes known as clear or transparent gifs) are used to identify whether a recipient has opened an HTML email. When the email is opened the web beacon generates a record showing that the email has been viewed. Web Beacons may also recognise when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.
These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a campaign.
Disabling Web Beacons within Emails.
If you do not wish to receive Web Beacons you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Controlling your personal information
You may request details of personal information which we hold about you – if you would like a copy of the information held by us please email firstname.lastname@example.org. The information we hold will never be given to third parties. If you wish to opt out of receiving our newsletters, we will always supply an option to unsubscribe. Your details will then be automatically deleted from that list. If for some reason this doesn’t happen please email email@example.com and we will complete this option for you as a matter of urgency.
We endeavour to take all reasonable steps to protect and keep secure your personal information but cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the use of any personal information that you give directly to or are collected via such third party sites. You should read the respective data policies or procedures of these linked websites to find out how they use your information.
We only keep your information for as long as it is necessary. We regularly review all our personal information and archive, delete or remove data that is no longer needed or is felt to be out of date for the purposes in which we use data.
As part of its services, Pennywood Tours Ltd. may occasionally inform you by email, about special offers, new products and services which we consider may be of interest to you. If you do not wish to receive details through our marketing newsletters you can opt out of receiving further marketing from us by email by unsubscribing.
Your rights and access to information
You have the right to access and see a copy of the information we hold about you, and this will be provided at no cost to you. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to firstname.lastname@example.org We will as a matter of urgency correct any information found to be incorrect or incomplete. We may ask for some proof of identity or information so we can be satisfied that we are providing information to the correct individual and to protect the rights of our other registered users. You can contact us by email to request this, you also have the right for us to no longer communicate with you, to no longer hold your information, including having your information deleted forever. If you are not happy with our service or how we have processed or used your information you have the right to make a complaint to the UK supervisory authority which in the United Kingdom is the ICO (Information Commissioner’s Office). You can find more information and contact details here https://ico.org.uk/concerns/.
Data Protection Officer
Penywood Tours Ltd
Aspect House, Pattenden Lane, Marden, Kent, TN12 9QJ