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01622 434 981 info@pennywoodtours.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Email*
Phone*
Country*
Contact Address
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Don’t worry, this won’t result in lots of spam emails, it just makes your bookings easier’ and ‘If you don’t use email just call us and we can set up the account for you.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Privacy Policy

Pennywood Tours Privacy Policy

This Privacy Policy was updated in August 2018.

Privacy & Data Protection Policy

Penywood Tours Ltd, respects the privacy of your personal information. This Privacy Policy sets out our current policies and procedures in relation to your data protection and relates solely to information supplied by you via this website. This Privacy Policy will not alter or affect any personal information otherwise provided by you to Penywood Tours Ltd.

It is important that you revisit this Privacy Policy regularly, as we may from time to time change the content or services available on our website and consequently this Privacy Policy may change.

Who are we

When we say ‘we’ or ‘us’ in this Privacy Policy we are referring to Penywood Tours Ltd.

What information we hold about you

The information we hold about you consists of the details you provided to us on registration or when you contacted us.

When you visit our website, we may collect and store information about how you visited the site and which areas and pages of the site you visited.

Your contact details and details of the emails and other electronic communications you receive from us are also stored, including whether that communication has been opened and if you have clicked on any links within that communication.

We want to make sure that our communications are useful for you and always give you an option to opt out of such communications.

Why we collect this information and how we use it

Any personal details that you supply to us via this website such as your contact details will be stored and held by us on databases and a dedicated server, for the purpose of:

  • Providing you with the service(s) that you have requested
  • Providing you with information about any other special offers, products and services that we feel may be of interest to you (unless you inform us that you do not want to receive such direct marketing)
  • For assessment and analysis to enable us to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
  • Evaluate our sites advertising and promotional effectiveness
  • Fulfilling any agreement we may have with you

Site Tracking

In order that we can monitor and improve the site, we gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our website. We collect this information through Google Analytics and the use of cookies, web beacons and web logs, this information will never be passed on to anyone outside the company and all information is stored on a secure dedicated server.

Cookies

A cookie is a text only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies cannot be used by themselves to identify you and are not computer programmes, and can’t cause any damage to your computer.

Persistent Cookies are created and stored on your computer’s hard drive for a period of time to identify it to the site tracking tool. The cookie does not collect any personal information. The cookie we issue contains the following information:

  • A uniquely generated random number so that we can differentiate visitors and the expiry date of the cookie

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave our site. Session Cookies allow you to carry information across pages of our site and avoid having to re-enter information into calculators, tools, illustrations and demonstrations.

The site operates an ‘implied consent’ policy which means that we assume you are happy with this usage.

Use of Web Beacons

Web beacons (sometimes known as clear or transparent gifs) are used to identify whether a recipient has opened an HTML email. When the email is opened the web beacon generates a record showing that the email has been viewed. Web Beacons may also recognise when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.

These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a campaign.

Disabling Web Beacons within Emails.

If you do not wish to receive Web Beacons you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Controlling your personal information

You may request details of personal information which we hold about you – if you would like a copy of the information held by us please email info@pennywoodtours.com.  The information we hold will never be given to third parties. If you wish to opt out of  receiving our newsletters, we will always supply an option to unsubscribe. Your details will then be automatically deleted from that list. If for some reason this doesn’t happen please email info@pennywoodtours.com  and we will complete this option for you as a matter of urgency.

Data Protection

We endeavour to take all reasonable steps to protect and keep secure your personal information but cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the use of any personal information that you give directly to or are collected via such third party sites. You should read the respective data policies or procedures of these linked websites to find out how they use your information.

In the course of undertaking the activities specified in this privacy policy it may be necessary to transfer data to third parties who provide services to us outside the European Economic Area including countries that have different levels of data protection laws to the country from where you submitted your personal data. If we do this, we will take all steps reasonably necessary that any such transfers comply with applicable data protection laws and that your data remains protected and secure in accordance with this privacy policy. When we transfer your personal information in this way, we will keep it securely and only use it as outlined in this Privacy Policy. By submitting your personal information to this website, you consent to such transfers taking place.

We only keep your information for as long as it is necessary. We regularly review all our personal information and archive, delete or remove data that is no longer needed or is felt to be out of date for the purposes in which we use data.

As part of its services, Pennywood Tours Ltd. may occasionally inform you by email, about special offers, new products and services which we consider may be of interest to you. If you do not wish to receive details through our marketing newsletters you can opt out of receiving further marketing from us by email by unsubscribing.

Your rights and access to information

You have the right to access and see a copy of the information we hold about you, and this will be provided at no cost to you. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to info@pennywoodtours.com  We will as a matter of urgency correct any information found to be incorrect or incomplete. We may ask for some proof of identity or information so we can be satisfied that we are providing information to the correct individual and to protect the rights of our other registered users. You can contact us by email to request this, you also have the right for us to no longer communicate with you, to no longer hold your information, including having your information deleted forever. If you are not happy with our service or how we have processed or used your information you have the right to make a complaint to the UK supervisory authority which in the United Kingdom is the ICO (Information Commissioner’s Office). You can find more information and contact details here https://ico.org.uk/concerns/.

Contact details

Data Protection Officer
Penywood Tours Ltd

Aspect House, Pattenden Lane, Marden, Kent, TN12 9QJ

Email: info@pennywoodtours.com

Pennywood Tours Testimonials
Brian and Margaret, KentBrian and Margaret, Kent
These tours are ACE from the time you book until farewell at the end of the trip. They give personal attention to every detail. ‘Care – Consideration and Kindness’ should be their motto.
Elaine, South East LondonElaine, South East London
We have taken both day and mini-break trips( with good 4 star accommodation) with Pennywood.The trips are well-organised with a detailed itinerary allowing plenty of time to enjoy each house or garden, some of which are less well-known attractions.
Eric and Helen, LewesEric and Helen, Lewes
We have enjoyed a number of trips with Pennywood Tours, which save us driving long distances - and the coaches are very comfortable. What we particularly like, apart from the gardens we visit, are the hotels we stay in, which have always been excellent.
Jenny McDonald 2019Jenny McDonald 2019
Hi Pennywood Tours,Yes we have had some great trips this year, and thanks so much for sending me the big brochure recently, with details of Autumn 2019 trips and also 2020 trips. I feel sure that my friends and I will be booking something with you for 2020, because we have enjoyed our 3 tours so much this year.
Pam & JohnPam & John
We have travelled with Pennywood Tours many times, visiting places as diverse as The Isles of Scilly, The Battlefields of Arnhem, The Queens Bedding, The Gardens of Leonardeslee and Nymans and more recently The Post Office Museum. The arrangements regarding parking at the garden centre we depart from, travel to and from the venue and access to it have all been handled with a warm, friendly and professional approach.The visit to Aalsmeer Flower Market was amazing. It is a technological masterpiece.Imagine bystanders surprise when they see it is not the England Football Squad who emerge from the 'England' luxury coach ...
John Knight 2019John Knight 2019
Pennywood variety of visits/holidays caters for a range of interests from Houses & Garden, Country locations through to Historical and Military establishments. Something for everyone. An independent tour company providing excellent customer service be it easy of booking through to on the day arrangements. Comfortable coaches transport you throughout and from experience we can state that your tour will be memorable. It has given us the opportunity to visit numerous locations we would not have thought of visiting.
Julie, KentJulie, Kent
What can I say? I could Rabbit on for hours about the wonderful days out I have looked forward to and enjoyed with Pennywood Tours. How the way you look after us without being intrusive. I know you are keeping an eye on all of us. You create the atmosphere that we are just a group of friends enjoying a day out to interesting places. This, as a lone traveller gave me the confidence to venture on your longer trips.From the moment you climb aboard the out of the world coach, you can sit back and relax knowing that every ...
Keith and Marion, KentKeith and Marion, Kent
We enjoy days out and short breaks away but no longer want to drive too far so the trips arranged by Pennywood Tours are ideal.We just drive to the Garden Centre, park the car (for free) and join the coach.The trips are always well organised, friendly and relaxed. The coaches comfortable with first class drivers and any hotels we stay at are well chosen. We have been on quite a lot of their trips and highly recommend the experience.
Brian and Margaret, KentBrian and Margaret, Kent
These tours are ACE from the time you book until farewell at the end of the trip. They give personal attention to every detail. ‘Care – Consideration and Kindness’ should be their motto.
Marilyn and Jeff, KentMarilyn and Jeff, Kent
We never considered ourselves ‘coach people’ but after testing the water with day trips we now venture on longer tours. From Booking, either online or, our preferred option by telephone, the service can’t be faulted.Travel is by extremely comfortable coaches with ample ‘comfort’ stops and the tour leaders are always there for you.Accomodation is always first rate, we have no complaints there at all!Safe to say we are hooked and always look forward to seeing what’s on offer in the Pennywood Tours brochure.
Mr S, South East LondonMr S, South East London
I have always enjoyed your tours. We are always very well looked after and I have been to several very educational locations.I thoroughly enjoy the day trips and being transported in the deluxe Guildeline coaches. Your professionalism, relaxed nature and sense of fun makes it all the more enjoyable amongst the nice groups of people who go along. I look forward to the exciting new destinations for the coming year.
Sue, South East LondonSue, South East London
‘ My friends and I really enjoy going on trips with Pennywood Tours. The tours are expertly organised and run by a very friendly and knowledgeable team.The coach takes the stress out of the day as we can just sit back and relax!The gardens we have visited have been very beautiful (with lovely cream teas!)Our last trip to Highgrove was fantastic and we are all really looking forward to going on more trips with Pennywood next year’

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